Service Policy
This Service Policy explains how our services are delivered, managed, and supported. It is designed to ensure clarity between Algha Global Refractories Pvt. Ltd. and its clients regarding the scope of work, timelines, communication, revisions, and responsibilities.
Scope of Services
We provide services only as per the agreed proposal, quotation, scope document, or signed agreement. Any service not mentioned in the approved scope will be treated as an additional requirement and may require extra charges or revised timelines.
Project Process
Our standard process may include:
- Requirement discussion.
- Proposal or quotation sharing.
- Advance payment or milestone payment.
- Planning and execution.
- Review and revisions.
- Final delivery or launch.
Client Responsibilities
The client must provide all required inputs on time, including content, images, approvals, credentials, brand guidelines, and feedback. Delays in client response may affect timelines and delivery schedules.
Revisions
Revisions will be provided as per the agreed scope. Excessive revisions, major design changes, or scope expansion may be billed separately.
Timelines
Project timelines are estimated based on the agreed scope and timely client communication. Delays caused by incomplete inputs, third-party approvals, or external dependencies are not our responsibility.
Support
Post-delivery support, maintenance, or updates will be provided only if included in the package or agreed separately in writing.
Communication
Official communication should be made through email, WhatsApp, or other agreed channels. Project approvals, change requests, and confirmations through these channels will be considered valid.
Termination
Either party may terminate the service arrangement with written notice, subject to payment for work already completed and any applicable non-refundable charges.
1. Introduction
Algha Global Refractories Pvt. Ltd. (“Algha”, “Company”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://refractoriesworld.com/.
By using our website, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
a. Personal Information
- Name
- Email Address
- Phone Number
- Company Name
- Information submitted via contact forms
b. Non-Personal Information
- IP Address
- Browser Type
- Device Information
- Pages Visited & Time Spent
c. Cookies & Tracking
We use cookies and similar technologies to enhance user experience, analyze traffic, and improve website performance.
3. How We Use Your Information
- Respond to inquiries and requests
- Provide product and service information
- Improve website functionality
- Send updates (if opted-in)
- Ensure security and prevent misuse
4. Sharing of Information
We do not sell or rent your personal data.
- Trusted service providers
- Legal authorities (if required)
- Internal business teams
5. Data Retention
We retain your information only as long as necessary to fulfill legal and operational requirements.
6. Data Security
We implement security measures such as secure servers, access control, and monitoring systems. However, no system is 100% secure.
7. Your Rights
- Access your data
- Request correction or deletion
- Withdraw consent
- Opt-out of marketing
8. Cookies Policy
Cookies help improve experience and analyze traffic. You can disable them in your browser settings.
9. Third-Party Links
We are not responsible for third-party websites. Please review their privacy policies separately.
10. Children’s Privacy
Our website is not intended for users under 18 years of age.
11. Updates to Policy
This policy may be updated periodically. Changes will be posted on this page.
12. Contact Us
Algha Global Refractories Pvt. Ltd.
Website: https://refractoriesworld.com/
Email: info@refractroriesworld.com, alghaglobalrefractrories@gmail.com
13. Consent
By using our website, you agree to this Privacy Policy.
Algha Global Refractories Pvt. Ltd. operates across 2 locations in India, providing premium refractory, insulation, and corrosion protection solutions for the Petrochemical, Aluminum, Iron & Steel, Chemical, Cement, Sulphuric Acid, Non-Ferrous, and Fertilizer industries.
GET IN TOUCH
Address 1 :
Sector 67, Bhondsi, Gurugram, Haryana - 122102, India
Address 2 :
S.G. Highway, Ahmedabad, Gujarat - 380054, India
call us :
ADDRESS:
405, 4F, J.M.D
Suburbio-2, Sector 67, Gurgaon -122102, Haryana India
CALL US:
+91- 9711111040,
+91-9811790699
MAIL:
info@refractroriesworld.com,
alghaglobalrefractrories@gmail.com