Refund Policy

At Algha Global Refractories Pvt Ltd., we aim to provide professional and transparent service delivery. Because our work often involves customized digital, design, consulting, or development services, our refund policy is structured based on service stage and work already completed. Refund policies for digital and servicebased businesses usually specify eligibility windows, partial refunds, and exclusions for completed work.

General Policy

All payments made for services, retainers, deposits, consultations, planning, design, development, or project initiation fees are generally non-refundable once work has started. If a refund request is accepted, it will be processed based on the amount of work completed and expenses already incurred.

Eligibility for Refund

A refund may be considered in the following cases:

• Duplicate payment made by mistake.
• Project has not started and no planning work has been initiated.
• Service cannot be delivered due to an issue from our side.
• Refund terms are specifically mentioned in a signed proposal or agreement.

Non-Refundable

Cases

Refunds will not be provided in the following situations:

• Work has already started.
• Deliverables have been shared, approved, or partially completed. 1 Refund Policy
• Delay caused by client-side non-response, missing inputs, or content submission delays.
• Change of mind after project initiation.
• Services purchased under a discounted, special, or custom package unless otherwise agreed in writing

Refund Request Process

To request a refund, the client must email us with:

• Name.
• Project or invoice details.
• Reason for the request.
• Payment reference.

We will review the request and respond within a reasonable timeframe. Approved refunds, if any, will be processed through the original payment method where possible.

Timeline

If a refund is approved, it may take 7 14 business days or longer depending on the payment gateway or bank processing time.

Final Decision

Our team reserves the right to evaluate each refund request individually based on the service progress, project stage, and agreement terms.